Shipping
Shipping Policy
Everything you need to know about how we deliver your orders across Bangladesh.
Delivery Options
Standard Delivery
2–5 Business Days
৳60 flat rate
Free on orders over ৳999
Express Delivery
Next Business Day
৳150 flat rate
Order before 12 PM
Same-Day Delivery
Within 4–6 Hours
৳250 flat rate
Dhaka only · Order before 2 PM
Free Standard Delivery on all orders over ৳999. No coupon needed — the discount applies automatically at checkout.
1. Coverage Areas
Umartco delivers to all 64 districts of Bangladesh. Delivery availability and speed may vary depending on your specific location. Enter your delivery address at checkout to see available shipping options.
2. Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive an email and SMS confirmation once your order ships.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen delivery method. Standard delivery is free for orders over ৳999. Some bulky or oversized items (furniture, appliances) may have additional shipping charges clearly shown at checkout.
4. Tracking Your Order
Once your order ships, you will receive a tracking number via email and SMS. Use this number to track your delivery in real time. You can also view tracking information in Account → Orders.
5. Failed Deliveries
If delivery fails because no one was available to receive the package, our logistics partner will attempt delivery up to 2 more times. After 3 failed attempts, the order will be returned to our warehouse and you will be notified to arrange re-delivery or a refund.
6. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, contact us within 48 hours of the expected delivery date. We will investigate and, if confirmed, issue a full replacement or refund at no cost to you.
7. Shipping Restrictions
Certain products (e.g., hazardous materials, oversized goods) may have shipping restrictions or require special handling. These restrictions are clearly noted on the product page.
Questions about your shipment? Contact our support team or track your order.